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Frequently asked questions

The Paris Passlib'

What attractions are included in my Paris Passlib’?

The Paris Passlib' Mini includes :
 
    1. 1-hour sightseeing cruise on the Seine with the Bateaux Parisiens company
    2. 1 day of sightseeing bus tour with l'Open Tour
    3. A ticket (dated) for the Eiffel Tower (optional)

     
  • The Paris Passlib' 2, 3 and 5 days includes  :
     
      1. A Paris Passlib' card which includes : 1-hour sightseeing cruise on the Seine with the Bateaux Parisiens company + 1 day of sightseeing bus tour with l'Open Tour

      2. A Paris Museum Pass, which gives you access to more than 50 museums and monuments.
        See the list of museums and monuments included

      3. A travel Paris Visite , which gives you unlimited access to transport in zones 1 to 3

      4. A dated ticket for the Eiffel Tower (optional)

      5. Temporary exhibitions of the 11 Museums of the City of Paris (except Catacombs and Archaeological Crypt of Notre-Dame). For further information, please click here.


    Please note :
    As part of the Vigipirate program security controls are put in place at the entrance of Parisian museums and monuments. In case of a large attendance, these controls can create a waiting time which cannot be skipped.
     

When can I start using my Paris Passlib’?

The Paris Passlib’ is itself made up of several passes with no fixed validity dates. You may therefore begin to use your Paris Passlib’ whenever you wish and use them independently of each other. See below the contents of your Paris Passlib’, according to the version you have purchased :

A Paris Passlib’ card :
(included with all versions of the Paris Passlib' Adult, Youth, Child & Mini, 2, 3 and 5 day passes)
Valid once only for each of the 2 excursion service providers (cruise and sightseeing bus tour); the Paris Passlib’ is activated the first time it is used at one or other of the two partners. Once the card has been activated, you must take advantage of the second excursion service within a period of 120 hours. This card is valid for the period of your choice before 1 July 2020.

For the 2, 3 and 5 day versions, it also gives you access to temporary exhibitions at 11 City of Paris Museums (Ville de Paris), except for the Catacombs and Archaeological Crypt of the Ile de la Cité. For more information, click here. Valid once only for each museum.

A Paris Visite :
(included in all Paris Passlib' - except for the Mini)
To activate your Paris Visite travel ticket, you must write your last name, your first name and the start and finish dates of the validity period on the ticket.
The validity period goes from 0hrs on the first day to midnight on the last day. It will take effect from the first time you use the ticket in the metro, bus, tramway or RER and will expire at the end of the period (2, 3 or 5 consecutive days).

A Paris Museum Pass :
(included in the Paris Passlib' Adult - except for the Mini)
It is valid according to the option chosen 2 or 4 consecutive days and is activated on the day of your first visit. To activate your Paris Museum Pass, write your last name and first name and the first day of use on it. It is best to start your first visit in the morning to take full advantage of your pass.
Museums and monuments included in the Paris Museum Pass can be visited as many times as you wish depending on the duration and the validity indicated on your pass.
This Pass is valid for the period of your choice before the expiry date indicated on the back of the pass.

Is there a pass for young people aged 12 to 25

Paris Passlib’ Child :
> 4 to 11 yrs inclusive, all nationalities

Paris Passlib’ Youth :
> 12 to 17 yrs inclusive, all nationalities and 18 to 25 yrs inclusive EU residents

Paris Passlib’ Adult :
> 26 yrs and + (EU residents) or 18 yrs and + (non-EU residents)

Young people aged under 18 years old and 18-25 years old youth residents in the European Union are already entitled to free entry to national museums and monuments; the Paris Passlib’ Youth and Child do not include a Paris Museum Pass.

Is the Eiffel Tower included in the Paris Passlib’?

You can add a fast-track ticket for the Eiffel Tower to you Paris Passlib' that will give you access to the first and second floors by lift.

You can add as many tickets as you wish, according to the number of Paris Passlib' purchased and availability on the website.
For example: for three Paris Passlib' purchased, you will have the possibility of adding up to three fast-track tickets for the Eiffel Tower.

Please note:
All tickets purchased for the Eiffel Tower are non-refundable and non-exchangeable.
 
When can I use my tickets?

You can choose the day and date of your visit during your online booking, according to the availability shown on the website.
Each ticket entitles you to one admission and must be retained until the end of the visit. No re-entry. Any exit is final.
 
Does my ticket give me access to the top floor of the Eiffel Tower?

The ticket sold with your Paris Passlib' only gives you access to the 1st and 2nd floors of the Eiffel Tower.
You cannot pay any extra on the 2nd floor in order to visit the top floor of the Eiffel Tower.
 
Is there a special rate for children?

For children aged 4 to 11, the price is the same as for adults.

For children under 4 years-old, access is free upon presentation of proof of identity and for the purchase of at least one adult Paris Passlib'. A ‘child under 4 years-old’ ticket will therefore be given to you directly on-site.

Where can I buy the Paris Passlib’?

The various Paris Passlib’ packages (Adult, Youth or Child - Mini, 2, 3 and 5 days) are available on our website: click here to access it.

You can also purchase purchase these packages (Adult, Youth or Child - Mini, 2, 3 and 5 days) at the Paris Convention and Visitors Bureau situated on 29 rue de Rivoli 75004 and our tourist information point at Gare du Nord. For further information, click here

Validity period, partial use, loss, theft … What I should know about my Paris Passlib’ card

The Paris Passlib’ card date expires at the latest on July 1st 2020. After this date, you will be refused entry at the Bateaux Parisiens and the L’Open Tour.

As soon as your card is activated at the boat or bus excursion service, you have a time limit of 120 hours (around 5 days) in which to take advantage of the second excursion service. E.g.: A Paris Passlib’ card used for the first time on 1 January 2018 at 11am at the Bateaux Parisiens will be valid until 6 January at 11am; to take advantage of the sightseeing bus tour, it is therefore imperative that the cardholder uses the L’Open Tour service within this time limit.

In the event that the card has not been used, or has only been partially used, no refund or compensation of any kind may be claimed from the Paris Convention and Visitors Bureau.

In case of theft or loss, the Paris Passlib’ cardholder is considered to be solely responsible, and cannot claim any exchange, replacement or any other type of compensation.

In the event of a problem with the Paris Passlib’ card, you are invited to contact the PCVB by telephone on 01 49 52 42 63 (from Monday to Friday, from 9am to 6pm and Saturday from 9:30 am to 5:30am, except bank holidays) or by sending a message via our contact form.

List of exemptions from free museums and monuments in Paris

Cité des sciences et de l'industrie gratuit pour les moins de 7 ans
Musée des égouts de Paris gratuit pour les moins de 6 ans
Palais de la découverte gratuit pour les moins de 6 ans
Palais de la Porte Dorée gratuit pour les moins de 4 ans
Abbaye Royale de Chaalis gratuit pour les moins de 5 ans
la cinémathèque française gratuit pour les moins de 6 ans
Musée de l'institut du monde arabe gratuit pour les moins de 12 ans
Musée de l'assistance publique gratuit pour les moins de 13 ans
Crypte archéologique du Parvis de Notre Dame gratuit pour les moins de 14 ans
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