The Paris Passlib'

Frequently asked questions

Booking of your Paris Passlib'

Where can I buy the Paris Passlib’?

You have the possibility of buying the Paris Passlib’ online on the website of the Paris Convention and Visitors Bureau here and of choosing one of the following delivery modes :

Delivery to your home by DHL (within 4 working days)
Delivery to your hotel in Paris before your arrival
Collection from one of our 2 tourist information points

You also have the possibility of buying it directly at one of our 2 tourist information points in Paris :

The main one is our Tourist Information Office situated at the Hôtel de Ville (City Hall) at 29 rue de Rivoli.
Metro: Hôtel de Ville (line 1, 11) or Châtelet (line 1, 4, 7, 11, 14) or RER: Châtelet-les-Halles (lines A, B and D).
Open daily from the 2nd of May to the 31st of October from 9am to 7pm ; from the 1st of November to the 30th of April from 10am to 7pm. Closed on the 1st of May.

Our second information point is situated at Gare du Nord, near to platforms 7-9 – international arrivals.
RER: Gare du Nord (lines B and D) or Metro: Gare du Nord (lines 4 and 5).
Open every day from 8:30am to 6:30pm (except 25 December, 1 January and 1 May).

Is there a pass for young people aged 12 to 25?

Paris Passlib’ Child :
> 4 to 11 yrs inclusive, all nationalities

Paris Passlib’ Youth :
> 12 to 17 yrs inclusive, all nationalities and 18 to 25 yrs inclusive EU residents

Paris Passlib’ Adult :
> 26 yrs and + EU residents or 18 yrs and + non-EU residents

Young people aged under 18 years old and 18-25 years old youth residents in the European Union are already entitled to free entry to national museums and monuments; the Paris Passlib’ Youth and Child do not include a Paris Museum Pass.

Do I need to book a Paris Passlib’ for a child under the age of 4?

All the activities included in the Paris Passlib' are free for children aged under 4, it is therefore not necessary to book this Pass for young children.

If you have taken the Eiffel Tower option, admission is also free on presentation of a piece of ID and providing that at least one adult Paris Passlib’ has been purchased. A ‘child under-4-years’ ticket will be given to you onsite free of charge.

Please note, children of 2 years and older must have a paid ticket to access the space Explora at the Cité des Sciences et de l’Industrie.

I am a student. Am I entitled to a Paris Passlib’ Youth?

The Paris Passlib’ Youth is designed for all young people aged 12 to 17 regardless of nationality and for all residents of the European Union aged 18 to 25, regardless of whether or not they are students. On the other hand, students aged 26 and more must purchase a Paris Passlib’ Adult.

I am a job seeker or in possession of a disability card or an Education Pass, am I entitled to a discount on the Paris Passlib'?

We do not offer any discount for job seekers, or for people in possession of the disability card or Education Pass.

Many museums and monuments are free for people with disabilities and the person accompanying them. Where free or reduced-rate admission is offered, you may be asked for some ID, such as the European parking card, or a piece of official proof of disability issued by your country or a medical certificate (preferably written in French or in English) dated within 3 months of the time of your visit.

Several museums and monuments offer reduced rates or free admission to teachers currently in employment, people in possession of the Education Pass and also to job seekers, on presentation of documentary proof less than 6 months old.

Each institution is free to set its own pricing policy, so please read the conditions before your purchase and your various visits.

If the cases mentioned above apply to you, we invite you to purchase individually :

The Paris PassLib’ Mini including: a 1hr-cruise on the Seine with the Bateaux Parisiens company and a 1-day sightseeing bus tour with L’Open Tour and a ticket to access the second floor of the Eiffel Tower (on option)

The Paris Visite Pass which gives you unlimited access to public transport (bus, tramway, RER and metro) for 1, 2, 3 or 5 consecutive days in zones 1-3 or 1-5.

Content of your Paris Passlib'

What attractions are included in my Paris Passlib’?

The Paris Passlib' Mini includes :

1. 1-hour sightseeing cruise on the Seine with the Bateaux Parisiens company
2. 1 day of sightseeing bus tour with l'Open Tour
3. A dated ticket for the Eiffel Tower (optional)

The Paris Passlib' 2, 3 and 5 days includes :
- 1. A Paris Passlib' card which includes : 1-hour sightseeing cruise on the Seine with the Bateaux Parisiens company + 1 day of sightseeing bus tour with l'Open Tour
  2. A Paris Museum Pass, which gives you access to more than 50 museums and monuments.
    See the list of museums and monuments included
  3. A travel Paris Visite , which gives you unlimited access to transport in zones 1 to 3
  4. A dated ticket for the Eiffel Tower (optional)
  5. Temporary exhibitions of the 11 Museums of the City of Paris (except Catacombs and Archaeological Crypt of Notre-Dame). For further information, please click here.
Please note :
As part of the Vigipirate program security controls are put in place at the entrance of Parisian museums and monuments. In case of a large attendance, these controls can create a waiting time which cannot be skipped.

I would like to use public transport beyond zone 3 (example: Versailles, Disneyland, airports), which version should I choose?

The Paris Passlib’ includes a travel ticket covering zones 1 to 3 only, i.e. Paris and the inner suburbs. If you wish to get around beyond zone 3, we invite you to purchase individually :

The Paris Passlib’ Mini including: a 1hr-cruise on the Seine with the Bateaux Parisiens company and a 1-day sightseeing bus tour with L’Open Tour and a ticket to access the second floor of the Eiffel Tower (on option)

The Paris Visite Pass zones 1-5 which gives you unlimited access to public transport in Paris, in the inner suburbs, and as far as Versailles, Disneyland and the two airports Orly and CDG for 1, 2, 3 or 5 consecutive days.

The Paris Museum Pass for 2, 4 or 6 days that gives you access to more than 50 museums and monuments in Paris and in the inner suburbs. Here is the full list of museums and monuments included.

Is admission to the Eiffel Tower included in the Paris Passlib’?

Access to the 2nd floor of the Eiffel Tower by lift is an option offered with every purchase of a Paris Passlib’.
To take advantage of this option, it is imperative to select the day and time of your visit (according to availability) after having added your Paris Passlib' to your shopping basket.

You can add as many Eiffel Tower tickets as the number of Paris Passlib’ purchased, according to availability on the website. For example: for three Paris Passlib' purchased, you will have the possibility of adding up to three fast-track tickets for the Eiffel Tower.

Please note:
All tickets purchased for the Eiffel Tower are non-refundable and non-exchangeable.

I have booked the Eiffel Tower option. Can I change the date/time of my visit to the Eiffel Tower?

If you select the Eiffel Tower option at the time of your purchase, these tickets are neither exchangeable nor refundable. It will therefore be impossible to delay or modify your visit once your order is finalized.

I have booked the Eiffel Tower option. Can I gain access to the top of the monument with my ticket?

The Eiffel Tower ticket proposed as an option in the Paris Passlib’ only gives you access to the 1st and 2nd floor of the Eiffel Tower by lift. Since November 1st 2017, it is no longer possible to buy an extra ticket to access the top of the Tower from the second floor.

I forgot to book the Eiffel Tower option when I made my purchase, is it possible to add it on to my order?

If you have already finalized and paid for your order, it is unfortunately not possible to add it on to your order. Please note that it is possible to buy tickets for the Eiffel Tower on the official website of the monument or onsite at the ticket office.

Use of your Paris Passlib'

When can I start using the activities included in my Paris Passlib’?

The Paris Passlib’ is itself made up of several passes with no fixed validity dates. You may therefore begin to use your Paris Passlib’ whenever you wish and use them independently of each other. See below the contents of your Paris Passlib’, according to the version you have purchased :

A Paris Passlib’ card :
(included in all versions of the Paris Passlib' Adult, Youth, Child & Mini, 2, 3 and 5 day passes)
Valid once only for each of the 2 excursion service providers (cruise and sightseeing bus tour); the Paris Passlib’ is activated the first time it is used at one or other of the two partners. Once the card has been activated, you must take advantage of the second excursion service within a period of 120 hours. This card is valid for the period of your choice before July 1st 2020.

For the 2, 3 and 5 day versions, it also gives you access to temporary exhibitions at 11 City of Paris Museums (Ville de Paris), except for the Catacombs and Archaeological Crypt of the Ile de la Cité. For more information, click here. Valid once only for each museum.

A Paris Visite Pass :
(included in all Paris Passlib' - except for the Mini)
To activate your Paris Visite Pass, you must write your last name, your first name and the start and finish dates of the validity period on the ticket.
The validity period goes from 0hrs on the first day to midnight on the last day. It will take effect from the first time you use the ticket in the metro, bus, tramway or RER and will expire at the end of the period (2, 3 or 5 consecutive days).
This Pass is valid for the period of your choice, there's no expiration date.

A Paris Museum Pass :
(included in the Paris Passlib' Adult - except for the Mini)

Your Paris Museum Pass activates on the date and time of your choice, starting from your first visit.
You can activate your pass at any time of day and enjoy a wide range of museums and monuments of your choice, according to your chosen pass type:
•   2 days: valid for 48 consecutive hours
•   4 days: valid for 96 consecutive hours
•   6 days: valid for 114 consecutive hours

I opted for the Youth and/or Child version, am I entitled to priority access to museums and monuments?

Children and young people aged from 4 to 17 years (all nationalities) and European Union residents aged from 18 to 25 are entitled to priority access if they are accompanying a person in possession of the Paris Museum Pass and on presentation of a piece of ID. Please note, at certain attractions, they may be required to go to the ticket office to be issued with a free ticket.

Please note, priority access is not always guaranteed at some museums and monuments for unaccompanied young people aged 18 to 25.

Do I need to book my activities and visits to museums and monuments in advance?

No, it is not necessary to book your visits in advance.
All you have to do is show your Paris Passlib’ card at the embarkation point for the Bateaux Parisiens company and to the driver of L’Open Tour bus and show your Paris Museum Pass at the entrance to museums and monuments (2, 3 and 5 day Adult versions only).

Exception:
Entry to the Notre-Dame Towers is only possible by prior reservation of a time slot on the day of your visit: onsite from 9.45am on the JEFILE app (available on GooglePlay and the AppStore) from 7.30am.

Do I need to exchange my Paris Museum Pass for an entry ticket to museums and monuments?

No, it is not necessary to exchange it for a ticket.
The Paris Museum Pass (included only in the 2, 3 and 5 day adult versions) gives you automatic entry; all you need to do is show it at the ticket control at the entrance to gain access to the various museums and monuments.

Partial use, loss, theft … What I should know about my Paris Passlib’ card?

In the event that the card has not been used, or has only been partially used, no refund or compensation of any kind may be claimed from the Paris Convention and Visitors Bureau.

In case of theft or loss, the Paris Passlib’ cardholder is considered to be solely responsible, and cannot claim any exchange, replacement or any other type of compensation.

In the event of a problem with the Paris Passlib’ card, you are invited to contact our customer service by e-mail via our contact form (from Monday to Saturday, from 9am to 6pm).

Frequently asked questions