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Frequently asked questions

The Paris Passlib'

What attractions are included in my Paris Passlib’?

The Paris Passlib' Mini includes :
 
    1. 1-hour sightseeing cruise on the Seine with the Bateaux Parisiens company
    2. A sightseeing bus tour with l'Open Tour
    3. A ticket (dated) for the Eiffel Tower (optional)

     
  • The Paris Passlib' 2, 3 and 5 days includes  :
     
      1. A Paris Passlib' card which includes : 1-hour sightseeing cruise on the Seine with the Bateaux Parisiens company + a sightseeing bus tour with l'Open Tour

      2. A Paris Museum Pass, which gives you access to more than 50 museums and monuments.
        See the list of museums and monuments included

      3. A travel Paris Visite , which gives you unlimited access to transport in zones 1 to 3

      4. A dated ticket for the Eiffel Tower (optional)

      5. Temporary exhibitions of the 11 Museums of the City of Paris (except Catacombs and Archaeological Crypt of Notre-Dame). For further information, please click here.


    Please note :
    Fast-track entry is not guaranteed at some places for security reasons and at busy times.

    Admission charge for the gardens of the Palace of Versailles on the days of the ‘Musical Gardens’ and ‘Musical Fountains’ shows.
    NB : For opening times of museums and monuments, please click here.

When can I start using my Paris Passlib’?

The Paris Passlib’ is itself made up of several passes with no fixed validity dates. You may therefore begin to use your Paris Passlib’ whenever you wish. See below the contents of your Paris Passlib’, according to the version you have purchased :

A Paris Passlib’ card :
(included in all Paris Passlib' Adult, Youth, Child & Mini, 2, 3 and 5 day passes)
It entitles you to a 1-hour cruise, on the day of your choice, on the Seine with the Bateaux Parisiens, and unlimited access for travel on the L’Open Tour bus for one day.
Valid once only for each of the 2 excursion service providers; the Paris Passlib’ is activated the first time it is used at one or other of the two partners. Once the card has been activated, you must take advantage of the second excursion service within a period of 120 hours. The Paris Passlib’ card is valid until the 09/30/2018.

The Paris Passlib’ card also gives you free access to temporary exhibitions of the 11 Museums of the City of Paris (except Catacombes and Crypte archéologique). For further information, click here.

A Paris Visite :
(included in all Paris Passlib' - except for the Mini)
It is valid from the moment that you first use your ticket in the metro or on the bus and expires at the end of the period chosen (2, 3 or 5 consecutive days). The day starts at 00:00 (midnight) and ends at 24:00 (midnight).

A Paris Museum Pass :
(included in the Paris Passlib' Adult - except for the Mini)
It is activated on the day of your first visit. Don’t forget to fill in your surname and first name and the first date of use above. It will be valid for 2 or 4 consecutive days, depending on your chosen package. It is recommended that you begin your first visit in the morning in order to get the most out of your pass.
Museums and monuments included in the Paris Museum Pass can be visited as many times as you wish depending on the duration and the validity indicated on your pass.

 

Is there a pass for young people aged 12 to 25

Paris Passlib’ Child :
> 4 to 11 yrs inclusive (all nationalities)

Paris Passlib’ Youth :
> 12 to 25 yrs inclusive (EU residents) or 12 to 17 yrs inclusive (non-EU residents)

Paris Passlib’ Adult :
> 26 yrs and + (EU residents) or 18 yrs and + (non-EU residents)

Young people aged under 18 years old and 18-25 years old youth residents in the European Union are already entitled to free entry to national museums and monuments; the Paris Passlib’ Youth and Child do not include a Paris Museum Pass.

Is the Eiffel Tower included in the Paris Passlib’?

You can add a fast-track ticket for the Eiffel Tower to you Paris Passlib' that will give you access to the first and second floors by lift.

You can add as many tickets as you wish, according to the number of Paris Passlib' purchased and availability on the website.
For example: for three Paris Passlib' purchased, you will have the possibility of adding up to three fast-track tickets for the Eiffel Tower.

Please note:
All tickets purchased for the Eiffel Tower are non-refundable and non-exchangeable.
 
When can I use my tickets?

You can choose the day and date of your visit during your online booking, according to the availability shown on the website.
Each ticket entitles you to one admission and must be retained until the end of the visit. No re-entry. Any exit is final.
 
Where do I collect my tickets?

Once your order has been confirmed, you will receive your Paris Passlib' with a purchase confirmation for your Eiffel Tower tickets. You will receive just one confirmation of purchase, regardless of the number of tickets purchased. All the information relating to the conditions of access to the Eiffel Tower and the collection of your tickets will be listed there.
 
Does my ticket give me access to the top floor of the Eiffel Tower?

The ticket sold with your Paris Passlib' only gives you access to the 1st and 2nd floors of the Eiffel Tower.
You cannot pay any extra on the 2nd floor in order to visit the top floor of the Eiffel Tower.
 
Is there a special rate for children?

For children aged 4 to 11, the price is the same as for adults.

For children under 4 years-old, access is free upon presentation of proof of identity and for the purchase of at least one adult Paris Passlib'. A ‘child under 4 years-old’ ticket will therefore be given to you directly on-site.

Where can I buy the Paris Passlib’?

The various Paris Passlib’ packages (Adult, Youth or Child - Mini, 2, 3 and 5 days) are available on our website: click here to access it.

You can also purchase purchase these packages (Adult, Youth or Child - Mini, 2, 3 and 5 days) at the Paris Convention and Visitors Bureau situated on 25 rue des Pyramides (75001) and our tourist information points (Gare du Nord and Paris Rendez-vous Hôtel de Ville). For further information, click here

Validity period, partial use, loss, theft … What I should know about my Paris Passlib’ card

The Paris Passlib’ card date expires at the latest on 09/30/2018. After this date, you will be refused entry at the Bateaux Parisiens and the L’Open Tour.

As soon as your card is activated at the boat or bus excursion service, you have a time limit of 120 hours (around 5 days) in which to take advantage of the second excursion service. E.g.: A Paris Passlib’ card used for the first time on 1 January 2016 at 11am at the Bateaux Parisiens will be valid until 6 January at 11am; to take advantage of the sightseeing bus tour, it is therefore imperative that the cardholder uses the L’Open Tour service within this time limit.

In the event that the card has not been used, or has only been partially used, no refund or compensation of any kind may be claimed from the Paris Convention and Visitors Bureau.

In case of theft or loss, the Paris Passlib’ cardholder is considered to be solely responsible, and cannot claim any exchange, replacement or any other type of compensation.

In the event of a problem with the Paris Passlib’ card, you are invited to contact the PCVB by telephone on 01 49 52 42 63 (from Monday to Friday, from 9am to 6pm) or by sending a message via our contact form.

List of exemptions from free museums and monuments in Paris

Cité des sciences et de l'industrie gratuit pour les moins de 7 ans
Musée des égouts de Paris gratuit pour les moins de 6 ans
Palais de la découverte gratuit pour les moins de 6 ans
Palais de la Porte Dorée gratuit pour les moins de 4 ans
Abbaye Royale de Chaalis gratuit pour les moins de 5 ans
la cinémathèque française gratuit pour les moins de 6 ans
Musée de l'institut du monde arabe gratuit pour les moins de 12 ans
Musée de l'assistance publique gratuit pour les moins de 13 ans
Crypte archéologique du Parvis de Notre Dame gratuit pour les moins de 14 ans
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