In order to make declaration easier and claim handling more efficient, you are advised to declare the claim via the following website : https://indemnisation.mondial-assistance.fr.

If you do not have access to Internet, you can contact Mondial Assistance by phone Monday to Friday between 9am and 6pm :
If you speak French : + 33 1 42 99 03 95 and if you do not speak French : +33 1 42 99 03 97.

If you subscribed to the Cancellation Insurance, please check the Mondial Assistance’s General Conditions of sales where you’ll find all events covered.