In accordance with the precautionary measures decided by the Government, all cultural sites are closed for now. No booking can be honoured to date. For further information, see our website: - Find all the information on Paris by clicking here.

Frequently asked questions

The Cancellation Insurance (Mondial Assistance)

I subscribed to the Cancellation Insurance, who should I contact to make my request of refund?

In order to make declaration easier and claim handling more efficient, you are advised to declare the claim via the following website :

If you do not have access to Internet, you can contact Mondial Assistance by phone Monday to Friday between 9am and 6pm :
If you speak French : + 33 1 42 99 03 95 and if you do not speak French : +33 1 42 99 03 97.

In which cases could I get the refund of my tickets?

If you subscribed to the Cancellation Insurance, please check the Mondial Assistance’s General Conditions of sales where you’ll find all events covered.
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