I subscribed to the Cancellation Insurance, who should I contact to make my request of refund?
In order to make declaration easier and claim handling more efficient, you are advised to declare the claim via the following website : https://indemnisation.mondial-assistance.fr.
If you do not have access to Internet, you can contact Mondial Assistance by phone Monday to Friday between 9am and 6pm :
If you speak French : + 33 1 42 99 03 95 and if you do not speak French : +33 1 42 99 03 97.
In which cases could I get the refund of my tickets?