Frequently asked questions

Payment of my order

Does Parisinfo.com have a secure payment system?

You will be using a secure server that encrypts your credit card details. Payments to the Paris Convention and Visitors Bureau are encrypted by our partners BNP PARIBAS and Braintree.

The Paris Convention and Visitors Bureau uses SSL encryption to protect your personal and payment information. In all the secure areas of the Parisinfo.com website, the URL begins with https:// (the final "s" stands for "secure"), meaning the information is encrypted and protected before it travels over the Internet.

What payment methods does Parisinfo.com accept?

Online purchases can be paid for with a credit card or debit card (Visa, MasterCard or American Express) or with Paypal.
Payments by bank transfer, cheque or money/postal order are only available on request to groups, administrative bodies, companies and works councils (and not to private individuals). Please contact us at contactgroup@parisinfo.com if this applies to you.
Please note that orders cannot be shipped until payment has been received in full.

What should I do if I can't use any of the payment methods mentioned above?

You have the possibility of buying the majority of products available on our website at any of our welcome centres in Paris. For details, click here

Do you accept payments by Paypal?

Yes, you’ll be able to pay your order by using your Paypal account. During the checkout, you will be offered the choice to pay with a credit card or PayPal. Then, you’ll be taken to the Paypal site to complete your order.
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