Frequently asked questions

Booking & tracking my order

How do I book a ticket?

Please click on this link: http://booking.parisinfo.com to see all our products and select the product of your choice.

When can I use my tickets?

Most of the tickets proposed on our website are valid the day and time of your choice before the expiry date indicated in the description of the product online during your purchase. Please note that for some of our tickets, you must choose in advance the day and time of your visit, depending of the availabilities.

I booked my tickets but I didn’t receive any confirmation email. How can I be sure that my order has been confirmed?

First of all, please check if our confirmation e-mail didn’t mistakenly arrive in your spam folder. If you can’t find it there, we suggest you to contact your bank to make sure the transaction went through. Finally, if the transaction has been accepted, please contact our Customer service.

How can I update or cancel my order?

Once your booking has been accepted, please note that you won’t be able to update or cancel it.
Please read the information about cancellations in our Terms of Sale.
For more information, click here

I would like to purchase my tickets in advance but it is now too late to ship or collect my order booked online. Where can I buy it?

Most of the tickets proposed on our website are also available in our Welcome Centres in Paris.
For example: Paris Passlib’, Paris Museum pass, the Louvre museum,…

I need help regarding my booking, how can I contact the Customer service?

This page should provide the answers to our frequently asked questions. If your question isn’t answered here, please feel free to contact our Customer Service available from Monday to Saturday from 9:00AM to 6:00PM.
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