COVID 19 information: from 21 July 2021, a health pass or a test taken within the last 48 hours may be required to access attractions and activities. Please check in advance.

Frequently asked questions

When will I receive my e-tickets?

98% of tickets are received within 15 minutes of payment. Some tickets may take a little longer, especially if our technical team needs to intervene. If you haven’t received your e-tickets within 48 hours, contact our customer services team.

Can I use my tickets on another day or at another time?

Your tickets are only valid on the date selected during the booking process. The selected date is specified in your confirmation email, and in the downloadable PDF above.

In some cases, it is possible to change the date, according to certain conditions. For more information, contact our customer service team.

If you didn’t select a date during the booking process, your ticket is valid at any time before the ticket’s expiry date.

How can I change or cancel my ticket?

Undated e-tickets cannot be modified or reimbursed. However, they can be used at any time before the ticket’s expiry date.

Dated e-tickets can be modified or reimbursed under certain conditions.

Please see our General Conditions of Sale and contact our customer service team.

Can I show my ticket on my smartphone?

It all depends on the reservation. Please download your e-ticket in advance and read the instructions. For some activities, you must print your e-ticket, and others you can simply show it on your smartphone.

How can I download my e-ticket on my smartphone?

It is advisable to download the PDF ticket on your phone ahead of your visit, and show it on entry. You will also have offline access to your ticket!

Where do I go to access the activities I have booked?

Information regarding meeting points is stated on your e-ticket under Place of Supply.
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