98% of tickets are received within 15 minutes of payment. Some tickets may take a little longer, especially if our technical team needs to intervene. If you haven’t received your e-tickets within 48 hours, contact our customer services team.
Can I use my tickets on another day or at another time?
Your tickets are only valid on the date selected during the booking process. The selected date is specified in your confirmation email, and in the downloadable PDF above.
It all depends on the reservation. Please download your e-ticket in advance and read the instructions. For some activities, you must print your e-ticket, and others you can simply show it on your smartphone.
How can I download my e-ticket on my smartphone?
It is advisable to download the PDF ticket on your phone ahead of your visit, and show it on entry. You will also have offline access to your ticket!
Where do I go to access the activities I have booked?
Information regarding meeting points is stated on your e-ticket under Place of Supply.